Monkleigh Mill Holiday Home – Terms and Conditions

Booking and payments
In order to confirm your booking dates, you must pay a non-refundable deposit, (or full payment if booking within two months of the date of your check-in). When your booking is confirmed a contract between you and Monkleigh Mill, Devon will exist when we receive payment of the deposit and send you a booking confirmation via email. This booking confirmation will normally be sent out within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (Monkleighmill@gmail.com). Please check your confirmation carefully and report any incorrect or incomplete information to us as soon as possible.
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Where a deposit has been paid, the full balance of the payment will be due six weeks in advance of your check in date and an email reminder will be sent to you two weeks prior to this date. If payment has not been received after the two weeks, then with regret, we may cancel your Booking.
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Cancellation and Amendment by You
Any cancellation or amendment request must be sent to us by email to, (Monkleighmill@gmail.com) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes by calling 01805623707. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
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Any amendments to your booking or cancellations made by you, at any time, may incur a £25 administration fee at our discretion
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General Cancellation Charges
Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.
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All monies paid for a holiday (deposit and balance) are non-refundable within 6 weeks before check in date.
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Cancellation of any holiday after it has been paid in full and at a date one month or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
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If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to our cancellation terms and no refund will be offered. We strongly recommend that you take out a travel insurance policy which covers this eventuality. The same applies for Pandemics.
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General Amendment Charges
Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £25 administration fee.
 
Changes and Cancellations by Ourselves​
We will inform you as soon as reasonably possible if the we need to make a significant change to your confirmed Arrangements or to cancel them.
 
Complaints
In the event that you have any complaint about your stay, please notify us as soon as possible. If you don’t follow this procedure there will be less opportunity for us to investigate and resolve your complaint and so make your stay as enjoyable as possible. It’s important to us to know that you’ve enjoyed your stay or if anything could have been improved.
 
Pricing

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
 
Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the features and extras available may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
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(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you.
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(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded.
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(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
 
Our Responsibility for your Booking
Your contract is with us and our booking conditions apply. In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected).
 
Animals
We have a no pet policy due to the location of neighbouring farm animals​ Visa, passport and health requirements.
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Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with ourselves, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.
 
Insurance 

You are strongly recommended to take out personal travel insurance for all members of your party. We will not be able to make any amendments to your booking or offer any form of refund within 10 weeks of your check in date under any circumstances. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details carefully and take them with you on holiday.
 
Special requests
If you have any special requests, please let us know at the time of booking and we will do our best to accommodate you.

 
Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. We reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund. Please note the property and hot tub if used for the exclusive use of our guests only.
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Use of pond and hot tub area

​You are welcome to use the hot tub and look at the fish and walk around the pond at your own risk. Due to insurance, there are rules for the use of the hot tub in the welcome pack and signage displayed in the gated pond and hot tub area.

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You are responsible for your own and your parties safety at all times.
 
Smoking
We operate a "No Smoking" policy in our Mill. This includes Vaping. If you feel you must smoke please go outside and use the metal container provided by the bins for ash for disposal.
 
Electric Vehicle charging
We have no facility to charge electric vehicles (EV). We do not have a dedicated EV charging point, nor do we have a power socket either indoors or outdoors that is suitably rated, protected and certified as safe for use for charging an EV or for plugging in a lead that is routed outdoors. We recommend you research where EV charging stations are located prior to your stay.
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Wifi
We provide free wifi for your enjoyment during your stay. We are in a low reception area and do not guarantee speeds or reliability of the connection and accept no responsibility for any failure of the system causing it to be slow or unavailable.
 
Your Responsibilities
Please note that you have a contract with Monkleigh Mill. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Property and the owners and their property. You are responsible for informing us of any losses or damage to the property as soon as possible. Please note that you will be liable to pay us for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly, or illegally, we reserve the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at the entire discretion of Ourselves. In addition, we reserve the right to sue the guest for any loss, damage or injury caused to the ourselves, the Property or to other guests and/or their property. You are responsible for the supervision of any children in your party at all times. The pond and hot tub lakes are in a gated area and it will be your responsibility to ensure the gate is closed and locked at all times. Please leave the property as you found it, clean and tidy. The cleaning/breakage deposit paid by you will only be refunded at the owners’ discretion.

Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
 
Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
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Paul and Julia Landolfi
Monkleigh Mill